Dear Valued Patient,
Tampa Urgent Care is constantly seeking ways to improve our efficiency and service as the area’s leading urgent care provider. Recently we have instituted a new “credit card on file” (CCOF) system to allow smoother transactions and billing for your visits. Here is an overview of how CCOF will work:
CCOF will take only a few simple steps to set up. You will swipe your credit card of choice at your visit and sign the pre-authorization to save the card on file. A copy of the signed form can then be scanned and given to you via the patient portal upon request. It’s that simple! A secure, encrypted gateway site will safely store your credit card information. No financial information will be available to our staff, stored in our system, nor at our office.
Co-pays will still be collected at each visit and paid in any manner you choose at that time. If your insurance is in contract with Tampa Urgent Care, we will submit your claim. In approximately 1-3 weeks, you should receive an Explanation of Benefits (EOB) from your insurer. The EOB outlines what your insurance has covered for the service you received. The EOB will precisely reveal the amount that remains your responsibility to pay to our center for services rendered. We will also receive a copy of your EOB from your insurer and will charge your credit card on file with the amount due as indicated within 2-3 business days of receipt. Additionally, we will send you a message via the patient portal for the charge amount along with a receipt. If there is no balance due, there will be no charge to your card.
CCOF is a rapidly growing trend in the healthcare industry. This year with the Affordable Care Act, Health Exchange, and a significant increase in patient insurance deductibles, we have found it necessary to implement this policy.
If you have any questions about CCOF, please do not hesitate to contact us at CustomerCare@TampaUC.com, and someone will respond within 24-48 hours.